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Repair

 

Repair service is available for all PCTEL scanning receivers. To obtain service:

  1. Complete the RMA form
  2. An RMA Acknowledgement that includes an RMA number and information on whether or not the unit is in warranty will be sent within one business day .
  3. Please review the Acknowledgement completely.  If incorrect information is found please contact PCTEL customer support and explain any discrepancies so they may be corrected prior to shipment.
  4. Ship the unit with the RMA number clearly marked on the box to the address given on the RMA Acknowledgement Form.
  5. Reference PCTEL's RMA number on all shipping documentation.
  6. If a PO is required, email it to: rma@pctel.com or fax RMA and PO to +1 301 972 3254

Standard turn around time is 2 weeks after receipt of the unit or purchase order when applicable. There may be delays due to large quantities or material availability.  Work will start once the PO is received.

Note:

Units shipped without an RMA number may be returned to the customer without being repaired. The RMA number issued expires in 90 days.

International Shipping Requirements:

  • Customs value will be the price of equipment at the time purchased
  • List shipment (in special instructions, notes or comments section on customs form), as "Return goods for repair/calibration. Controlled goods (not for resale)." For customs purposes use only.
  • Country of origin is USA
  • Warranty Repairs - The Customer is responsible for all shipping expenses, including the Customs Duty and Fees for items being returned to PCTEL. All shipments to PCTEL for repairs are to be shipped DDP (Delivery Duty Paid). Any fees charged to PCTEL will be billed to the customer.
  • Non-Warranty Repairs - The Customer is responsible for inbound and outbound freight, duties, and taxes.
  • In countries where a broker is required for international shipments, please use our freight forwarder, Transgroup. For additional information, contact PCTEL Customer Support.

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